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Refund Policy

Last Updated: June 9, 2025

​​At Irya, my greatest wish is for you to adore your new handcrafted bag. Each piece is made with immense care and passion. However, if you are not completely satisfied with your purchase, I am here to help.

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1. Initiating a Return
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You have 7 days from the date you receive your item to request a return.

To start the return process, please contact me directly by email at info@irya.ch. Please include your name, order number, and the reason for the return in your email. I will then provide you with instructions on how to proceed.

 

2. Conditions for Return
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To be eligible for a return and refund, your item must be:

  • Unused and in its original, pristine condition.

  • In the original packaging, including any dust bags, magnet boxes or tags.

  • Returned within the specified timeframe.

I reserve the right to refuse a refund if the item is returned in a condition that is not suitable for resale.

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3. Non-Returnable Items
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Please note that some items are not eligible for a return or refund:

  • Custom or Bespoke Orders: Any bag that has been personalized or created as a special commission is final sale.

  • Items on Final Sale: Any product marked as "final sale" cannot be returned.

  • Gift Cards.

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4. Shipping Your Return
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You are responsible for paying for your own shipping costs for returning your item. The original shipping costs (if any) are non-refundable.

I highly recommend using a trackable and insured shipping service for your return. I cannot be held responsible for items that are lost or damaged in transit back to me.

 

5. Receiving and Processing Your Refund
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Once I receive and inspect your returned item, I will send you an email to notify you that I have received it. I will also inform you of the approval or rejection of your refund based on the item's condition.

If your return is approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment1 (e.g., your credit card). Please allow for a certain number of days for the refund to appear on your statement, as processing times can vary between payment providers.

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6. Questions
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If you have any questions about the return process or the eligibility of your item, please do not hesitate to contact me before shipping your return.

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